Frequently
Asked Questions
1. What's the turn around time for completing
new websites?
The
average turn around time for your website to
be complete is 1 to 2 weeks once we receive
all the information from you needed in the development.
More complex websites can take a longer, but
most all are completed within a two week time
frame. We will be able to give you a better
idea once we know what it is you need accomplished.
Please contact
us for further information.
2.
What do I have to do to get started?
The
best way to begin is to fill out our Company
Profile
form. This is the best way to give us more information
about your idea. We
will contact you for additional information
and for exact quotes, if needed. We
are an all inclusive company, which means we
handle every aspect of your website. If you're
ready to get started, complete the Company
Profile and we'll be in contact with you
within 5 hours.
2.
Do you charge set up fees for any work?
No.
There are no setup fees involved with anything
that we do. Some companies charge a setup fee
to register your domain name, (it takes 3 minutes
to register a name) and some charge to setup
your hosting account, (another 3 minute job)
We do not, never have, and can't see anywhere
in the forseeable future where we ever will.
3.
I have a website, can I transfer my site to
you for hosting only?
Yes
you can. We offer some of the best hosting
plans available, on a server that
has a 99.9% uptime guarantee. Along with being
"on" all the time, you also receive
a great control panel for managing your website,
stats that show you who, what where, and how
your customers are visitng your site, as well
as access to email accounts, autoresponders,
and tons more. If you're interested in more
about hosting, or, to sign up, just visit our
Hosting Section
for more.
4.
How do I transfer my domain name to iFreeWorks
for hosting?
You
will need to have the Registrar (the company
you registered your domain name with) and gather
together the user name and password for your
account. It's important that the "registered
owners" email address is accessible by
you as well. (if you own the domain name, it
should be under your email address) When we
make changes to where your domain name will
be hosted, it will be that address which will
need to confirm the changes. With this information
we can transfer your existing website to our
hosting server.
5.
Do you maintain sites as well?
We
sure do. In fact, we've maintain just about
every single website we've every done at some
point in time. (With the exception of those
who are no longer in business, and the inevitable
few who have moved) Maintaining websites is
one of the strongest aspects of our business.
We'd be happy to discuss the ongoing maintenance
of your website with you at any time. If you're
considering doing a newsletter, a weekly email
campaign, perhaps offering on-going specials,
we can help you get started the correct way,
as soon as you'd like. Contact
us for more info.
6:
How do I send my website updates to iFreeWorks.
Delivery
of updates can be done in a few ways.
1.
Email always works best. If
you are able, send what you need updated to
us by email, including any photos, with an exact
description of what needs to be done.
2. By Fax. If you have documents
that cannot be sent through email, then you
can fax them to us. Our fax is monitored often,
and your updates will get right to us. If you
have photos, they will still need to be emailed,
or delivered to us in another way. Either by
obtaining them from a website you are authorized
to take them from, or by regular mail.
3. By regular Mail.
4. We need to have some type of written
instructions on what you want done. By telephone
does not work, so this is not an option, unless
it is something minor.
7.
This is my first website, and I don't know much
about the process. Will you help me understand
what's involved?
Yes
we will. We realize a lot of people aren't exactly
sure of the process it takes to start, build,
and maintain a website. It's ok. We are happy
to answer any and all of your questions about
getting your website off the ground, in fact,
our staff actually enjoys providing that information
to you. Like a lot of things, it "can"
get very confusing. We will explain the entire
process to you in plain english, so you walk
away with a complete understanding of what it
will take getting your website off the ground.
8.
Do you have references? Is there anyone I can
talk to about your company, or your services?
Yes
we do! We have a testimonials
section on this website which you are free to
visit to see what clients are saying about our
work. You can contact any one of the businesses
and ask them any question about us you'd like.
We also have quite a number of clients on our
clients page.
Feel free to make contact with any one of them
as well.
9.
Does iFreeWorks have have shopping carts for
my ecommerce website.
Yes.
We have a number of shopping
carts and payment
gateways that we work with, individually
adapted to each clients needs. Complete with
tax, shipping, order tracking for you and your
customers, product statistical reports, and
a lot more. If you'd like to see some of our
stores in action, visit out clients
page.
10.
What about security. If iFreeWorks builds a
store for me, will the transactions be secure?
Yes.
We offer a 128 Bit Secure Server SSL Certificate
on our secure server for all of your sensitive
transactions. Our SSL is offered to you FREE
with every E-Commerce website we build.
11.
What do I do if I have a problem with a website?
Online
technical support is available over 16 hours
a day, 7 days a week. If you have an emergency
situation, we promise to have it resolved, within
one hour. Contact
Support here
12.
How does iFreeWorks bill clients?
For
all of our website services we will bill you
by maiing, faxing or emailing you an invoice.
For new websites, once we have discussed the
cost involved, we work on a half down, and the
rest when the website is complete basis. Domain
names and the first months hosting fee are figured
into the website design invoice.
Monthly
hosting is billed at the end of each month.
Again, we will send you an invoice for this.
Payments for all services is required within
10 days of you receiving our bill.
13.
What methods of payment do you take?
We
accept company and personal checks, bank transfers,
money orders, certified checks, and cash. We
do not accept credit cards for any of our web
services.
13.
What do I receive with my FreeWebsite?
Please
visit our Free
Website page for more details.
If
you have additional questions not listed here,
please contact us by phone, or
online. We'll be happy to assist you in
any way that we can.
